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(800) 201-6782
Mon-Fri 8-7 EST
Inc. 500 Honoree

Customer Service

Why Buy From Us?

Quality is remembered long after the price is forgotten. - Gucci

Great furniture and service. Received within 2 weeks. Took 10 minutes to assemble rocker legs. Looks just like more expensive wicker. Great quality. LOVE my furniture! This company rocks! Excellent. The furniture came in a timely manner. Both my communication online and over the phone with representatives of your company were positive and customer friendly. Although the furniture took a little longer than expected to put together, it all went together well and looks great on our deck. We have had some rain and wind and it has performed as advertised. Thank you. Excellent product. Excellent customer service and delivery was very prompt. The Richmond wicker chairs were every bit as good as described. I ordered one bar stool from this company with hopes of adding 3 more if this stool met my needs. It did and I have ordered the additional 3 stools. The manufacturer of this bar stool has been in business for many years, which was a big encouragement. I ordered the first by phone and couldn't have received better customer service. It was outstanding. I ordered it after searching numerous on-line sites for days - this was by the far the best deal for the money. I would not hesitate to order from Wicker Central again in the future. I love how these rockers look on my front farmers porch! I ordered 4 chairs and two tables. I would highly recommend purchasing products from StonecrestFurniture.com. The customer service is top rate. Great product. Great prices. Outstanding customer service! WONDERFUL NEWS! The cushions were delivered AND the glass tops were perfect. My husband & I are thrilled with the furniture. Thank you for being so attentive to our needs. You have been great and we are so happy to have everything completed.

What makes us different?

When you have questions it is our job to have answers. For this reason our staff is specially trained to offer you the best service in the industry. No matter if it is color consultation advice or simply questions about shipping arrangements, we make sure that you not only understand the answers, but are also comfortable with them. Simply put, we are consumers just like you. We believe in the adage that you treat others like you want to be treated. This is our promise to you before, during and after your purchase.

  1. Factory Trained Experts: All of our staff members go through training to view furniture items being produced from start to finish. This allows us to view the raw materials, craftsmanship and the care that goes into making the furniture that you will enjoy for the years to come.
  2. Industry Trade Shows: The furniture industry is a bustling business. Just as soon as new items come out, prototypes are being created for the following year. Our entire staff goes to trade shows annually to sit, view and handle the furniture that we sell. This allows us to talk about the comfort, quality and overall feel of each piece. When we tell you positives about the pieces you are interested in it's because we have put ourselves into your shoes. If we don't feel comfortable with the product, we won't sell it.
  3. Continuous Improvement: All of our staff members participate in weekly training meetings. Knowledge based meetings are built to allow our staff an open learning environment so they continuously improve in all areas. From industry related news to new website enhancements, every segment of our business is discussed.

Reliable Reputation

We have been a proud member of the national Better Business Bureau for over 4 years with an "A" rating
Inc. Magazine 500|5000 list of the fastest growing private companies in America.
We are a proud recipient of the 2013 Indiana Companies to Watch award.
  1. We are a proud member of the national Better Business Bureau for over 4 years with an "A" rating: We've experienced rapid growth since 2008 and continue to grow while maintaining our service levels. We currently operate multiple online stores, with several more in development. We believe customer service is a mindset not a department and strive to provide superb service, fair pricing and an easy online shopping experience for our customers.
  2. Back To Back Inc. 500|5000 Awards: In 2012 and 2013 we were awarded spots on the prestigious Inc. Magazine 500|5000 list of the fastest growing private companies in America.
  3. Authorized Dealer: We are an Authorized Dealer and Authorized Online Retailer for every brand we carry, which means better and faster resolutions.

Safe & Secure

The McAfee SECURE™ trustmark only appears when a website has passed McAfee's intensive, daily security scan.
Transactions on the site are protected with 256-bit Secure Sockets Layer encryption.
You can be confident in knowing that we are a verified Authorize.Net merchant.

With large crowds and high gas prices, more people are turning to the internet to make more purchases.

The ability to shop at home is easier and less expensive. But, can you be sure you are making a safe purchase online?

There are many different ways to safety check a website before purchasing your outdoor furniture. Purchasing furniture is a significant investment. You want to make sure that you are making a safe and secure transaction. We value our customer's safety. Here are some helpful hints to ensure that you are purchasing from a safe and secure website.

Low Price Guarantee

Shop And Buy With Confidence With Our Exclusive 30 Day Price Guarantee.

DARE TO COMPARE!

We strive to guarantee the lowest online price every single day. We believe in offering the guaranteed lowest pricing without fictitious sales, discounts and games. Everyone says it... we do it. We continually strive to improve the efficiency of our business, in order to pass the savings on to our consumers. We do not negotiate our prices and may (from time to time) offer reduced pricing only when a vendor authorizes such a sale.

Within 30 days of your purchase, if you find your product online for a lower price, please forward documentation to us. We take pride in our relationship with our brands and work with them to guarantee that you receive the finest quality products at the lowest possible price, while not sacrificing service.

Locally Owned & Operated

Give us a call to speak with a professionally trained customer service representative.

We are proudly based in the USA and do not outsource any facet of our business. Our company (StrataShops LLC) is privately owned and operated.

StrataShops LLC
513 South Main Street, Elkhart, IN 46516

Toll Free: (800) 201-6782
Mon-Fri 8-7 EST

John Webber
John WebberFounder & President
Scott Simpson
Scott SimpsonOperations Manager
Warren Fosse
Warren FosseMarketing & Development

Bryan Kizer
E-Commerce Developer

Autumn Kelley
Customer Service

Josh Webber
Customer Service

Rebecca Stough
Customer Service

Brandon Wingard
Sales

Melanie Hutchison
Product Curator

Jane Tarwacki
Customer Service

Amy Scott
Customer Service

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